ePharma - Leading Online Pharmacy and Healthcare Platform
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Leading Online Pharmacy, of Bangladesh

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Diabetic Care
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Food Supplements & Vitamins
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Health Care Accessories
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Baby & Mom
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Frequently Asked Questions (FAQs) ❓

🛒 Orders

You can place an order on ePharma by search your desired product using the search bar or surf through the categories or browsing through the available products, adding them to your cart, and then press 'Order now' button and proceeding to checkout. In the checkout page put your name, adress, phone number, district and area/thana for delivery and after that press 'Place order' button for submitting your order to us.

You can track your order on ePharma by logging into your account and checking the order status. You will also receive updates via email and SMS about your order status.

Yes, you can cancel your order before it has been shipped. Please contact ePharma customer support as soon as possible to cancel your order.

📦 Delivery

Delivery times may vary based on your location, but typically it takes 1-2 business days for your order to be delivered.

You can track your order on ePharma by logging into your account and checking the order status. You will also receive updates via email and SMS about your order status.

Currently, ePharma only delivers within Bangladesh.

If you receive a damaged product, you should immediately contact ePharma customer support. They will assist you in returning or exchanging the damaged product.

If you receive an incorrect product, you should immediately contact ePharma customer support. They will assist you in returning or exchanging the incorrect product.

💳 Purchase and Payment

You can pay using a debit/credit card (VISA, Mastercard), Bkash, Nagad, POS or cash on delivery.

Yes, it is safe to make payment on ePharma. The website uses secure SSL encryption to protect your personal and financial information.

Yes, you can purchase over-the-counter medication.

No, you can only use one payment method per order.

🎁 Discounts & Promotions

Yes, ePharma regularly offers discounts and promotions to its customers. You can keep updated by subscribing to their newsletter or following their social media accounts.

💊 Products & Prescriptions

We provide a wide range of medicines, healthcare products, wellness products, vitamins, diet. Fitness supplements, herbal products, pain relievers, diabetes care kits, baby/mother care products, beauty care products and surgical supplies.

ePharma only sells genuine medicines, sourced from licensed and reputed pharmaceutical companies.

We provide a wide range of medicines, healthcare products, wellness products, vitamins, diet. Fitness supplements, herbal products, pain relievers, diabetes care kits, baby/mother care products, beauty care products and surgical supplies.

🔙 Return

Yes, if the products you received are damaged or incorrect, you can return or exchange them. Please contact ePharma customer support for further information. Read more about our Return Policy.

To return or exchange a product on ePharma, you should contact their customer support and follow our “Return” instructions. We will assist you in returning or exchanging the product. Read more about our Return Policy.

🔒 Privacy & Security

ePharma takes privacy and security seriously and implements various measures to protect the personal and financial information of its customers. For more information, you can read our privacy policy.

ePharma | The largest Bangladeshi healthcare platform that brought healthcare system to your doorstep.

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